Purchase terms
1. General provisions
1.1. These Terms and Conditions (hereinafter the Terms and Conditions) apply to the legal relations between the online store vbh24.ee (hereafter vbh24.ee) customers (hereinafter the Buyer) and the owner company of the vbh24.ee online store VBH ESTONIA AS (hereinafter Seller) regarding vbh24.ee products. These conditions specify the rights and obligations of the Seller and the Buyer, liability, conditions for the acquisition and payment of the goods, delivery and complaint procedures and general information about the services offered by the Seller.
1.2. The Seller reserves the right to amend or supplement these terms and conditions without notice. The changes will be announced on the website of vbh24.ee and will enter into force as of the moment of publication thereof on the vbh24.ee website. In the event that the order was submitted before the entry into force of the amendments to the terms of purchase, the terms of purchase, which were in force at the time of the delivery of the order, shall be applied, unless otherwise provided by law or these terms and conditions.
1.3. The Seller is not in any way responsible for any damages that arose due to the fact that the Buyer did not read these Terms and Conditions.
1.4. In addition to these conditions, the legal relations arising from purchasing from vbh24.ee online stores are regulated by the legal acts in force in the Republic of Estonia.
2. Customer data and data protection
2.1. Personal data transferred to the Seller by the Buyer is handled in accordance with the Data Protection Act. Data is forwarded to third parties only with the consent of the Buyer or in cases provided for by law.
2.2. The Buyer is responsible for the accuracy of the data provided by him/her. The Seller is not liable in any way for the consequences of the inaccurate data entered by the Buyer.
2.3. If the data on the Buyer's transport confirmation page changes, the Seller must be immediately be informed thereof at info@vbh.ee or by phone 6401 331. The Seller is not liable in any way for the consequences of the inaccuracy or expiration of the data entered by the Buyer.
2.4. If the Buyer attempts to undermine, spoil, interfere with or obstruct the work of the online store vbh24.ee by his/her activity or omission, the Seller is entitled immediately or without notice to restrict or discontinue the customer's access to the Website and refuse to continue servicing him/her.
3. Availability of goods, price, and accuracy of information
3.1. All prices at vbh24.ee website environment not protected by password include VAT.
3.2. Product images are for illustrative purposes only and originate from wholesalers and/or manufacturers, and the Seller is not in a position to check the accuracy of the images for all products. The pricing and product information may change on the vbh24.ee page, the changes will take effect on the date of their publication on the vbh24.ee website.
3.3. The availability and price of the goods may change on the vbh24.ee page. Changes will take effect on the date of their publication on the website of vbh24.ee.
3.4. Order processing fee: When processing an order the seller reserves the right to apply an additional fee which will be issued at the final stage of order completion.
4. Submission of an order
4.1. The Buyer will be able to submit an order to the web store vbh24.ee via the website ordering system or by e-mail at tellimus@vbh.ee
4.2. Submission of an order does not mean the automatic booking of the goods. After the order is submitted, the Seller's representative will contact the Buyer as soon as possible to confirm the order and, if necessary, agree on the details.
4.3. If the execution of the order is impossible, the Seller's representative has the right to offer the Buyer the opportunity to choose equivalent or better goods. If the Buyer does not wish to replace the goods, the order is canceled, and if it has already been paid, the Seller will return the money to the Buyer's account from which the transfer was received.
5. Signing an agreement
5.1. The Purchase and Sale Agreement between the Buyer and Seller is deemed to have been concluded from the moment the Buyer has paid for the goods to the Seller's bank account.
6. Cancellation of an order
6.1. The Buyer has the right to cancel the erroneous order by notifying the Seller via email, telephone or other channels.
6.2. The Seller has the right to cancel the order automatically if the Buyer has not made payment within two working days after the order is submitted.
7. Payment for goods
7.1. The Buyer has an obligation to pay a 100% advance payment for the purchase.
7.2. The Buyer pays for the goods by a bank transfer to the Seller's bank account.
7.3. If the Buyer has not made payment for the goods within the term specified in clause 6.2 hereof, the Seller is entitled to cancel the order without informing the Buyer thereof.
8. Delivery of goods
8.1 The Buyer has the opportunity to receive the goods at the Seller's office at Läike tee 12, Peetri village, Rae municipality after the payment for the goods has been received on the Seller's bank account, and the Seller's representative has informed the Buyer of the possibility of receipt of the goods.
8.2. On the Buyer’s request, the goods will be delivered to him/her by courier. In this case, the delivery fee will be added to the price of the goods according to the price shown on the website of vbh24.ee at the completion of the order.
8.3. The Seller is not liable in any way for any delay in the delivery of the goods and the damage caused thereby.
9. Returning goods
9.1. In accordance with the legislation of the Republic of Estonia, the consumer is entitled to cancel the Purchase and Sale Agreement within 14 calendar days from the receipt of the goods.
9.2. Returned goods must be unused, without mechanical and visual damage, without tampering with the commercial appearance, in a complete set, and in original packaging. All branded stickers and labels must be kept on the goods. The packaging of the goods may only be visibly opened only if there is no other way to view the goods.
9.3. The right to withdraw from the Purchase and Sale Agreement does not apply to goods made in the light of the Buyer's personal characteristics or special needs.
9.4 If the Buyer wants to cancel the Purchase and Sale Agreement, he/she shall immediately (within 14 calendar days from receipt of the goods) notify the Seller by e-mail to info@vbh.ee. The Buyer must attach an accompanying document or sales invoice for the confirmation of purchase, as well as a photograph of the goods and the packaging. The Seller reserves the right to request additional photos of the goods to be returned.
9.5 The Buyer agrees to bear the postage costs related to the return, unless the goods delivered to the Buyer are not in conformity with the order.
9.6 When the Agreement is terminated, the goods must be returned immediately (within 30 calendar days).
9.7 In case of returning the goods, the Seller offers the opportunity to replace the goods with other goods, together with the conversion of the price.
9.8 If the Buyer does not wish to replace the goods, the Seller shall, within 30 days, transfer back to the Buyer's bank account the amount paid for the goods. The refund will only be made to the current account from which the order was paid.
9.9 The Buyer agrees with the possibility that the Seller will refuse to continue servicing him/her in case of abuse of the right to terminate the Purchase and Sale Agreement.
10. Settlement of disputes
10.1. Disputes arising between the Buyer and the Seller are settled by negotiation. If no agreement is reached, the parties have the right to contact the Consumer Protection Board or the Harju County Court. Disputes are resolved in accordance with the laws in force in the Republic of Estonia.
11. Warranty
11.1 vbh24.ee mediates the manufacturer's warranties and warranty procedures on the equipment sold but does not provide warranty repairs for the equipment. In the absence of an authorized service representative, the warranty repair will be made via vbh24.ee through the importer or the manufacturer.
11.2. Warranty maintenance is based on the sales document issued by vbh24.ee.
11.2.1. Warranty period
11.2.1.1. For all goods sold on the vbh24.ee online store, a private customer has a warranty of at least 24 months. For legal entities, the warranty period specified by the manufacturer applies.
11.2.1.2. The warranty period is calculated from the transfer of the product to the buyer.
11.2.1.3. The warranty period stops at a time when the Buyer cannot use the product for non-compliance with the terms of the contract for which the guarantor is responsible (period of warranty repair).
11.2.1.4. The length of the warranty period and the duration of the response or maintenance period are determined by the manufacturer of the goods.
11.2.1.5. The accompanying document or sales invoice accompanying the product must be kept, without this warranty is not applicable.
11.2.1.6. During the warranty period, withdrawal from the agreement is possible only at the discretion of the manufacturer.
11.2.2. Conducting warranty repair:
11.2.2.1. Warranty repairs are made via the manufacturer through the supplier or the manufacturer.
11.2.2.2. The customer must deliver the goods about to undergo warranty repairs to the Seller’s representative. For more information, visit www.vbh24.ee, phone 6401 331 or e-mail info@vbh.ee.
11.2.2.3. If repairing the product during the warranty period proves impossible, and its production is terminated, the manufacturer or importer will replace the equipment under warranty with the equivalent or better equipment.
11.2.2.4. In addition to the rights arising from the warranty, the consumer also has other rights arising from the law (for example, the right to submit complaints in accordance with § 218 (2) of the LOA).
11.2.3. The warranty does not cover
11.2.3.1. Excessive wear or perishable products (glues, paints, etc.) and packaging and documentation.
11.2.3.2. The warranty expires if on the product are detected any malfunctions or physical damage resulting from inadvertent or intentional physical injury or resulting from improper use of the product and failure to comply with the instructions contained in the instruction manual (use of the product under ambient conditions dissimilar to the normal conditions).
